Refund policy
Returns
Our policy lasts 30 days.
To arrange a return, please email us for a return, up to 30 days after your order has been placed at: care@osmology.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please beware that products purchased as a set can only be returned as a complete set, not as individual items.
Also, if a promotional gift has been included in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned. We are unable to exchange items received a free gift.
We can only offer refunds or exchanges to products purchased at www.osmology.com - If you have purchased from one of our retailers you will have to contact them regarding the return.
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds will only be processed for items returned not shipping.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us: care@osmology.com
Exchanges (if applicable)
We only exchange items if they are defective or damaged.
If you need to exchange it for the same item, please email us up to 30 days after your order has been placed at: care@osmology.com ; and send your item to:
Osmology LLC
Unit 2
21a Railroad Ave
Albany
NY 12205
We also offer exchanges on items you wish to try something else. Your item must be unused and in the same condition you received it. It must also be in the original packaging.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please contact us at care@osmology.com; along with your request and we can generate a prepaid DHL returns label for you on the below address.
Osmology LLC
Unit 2
21a Railroad Ave
Albany
NY 12205
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Retailers
If you are a current stockist and you need to contact us regarding returns, issues or credit notes - please email is at: info@osmology.com
